FAQs
Have a question? You’re in the right place!
We’ve gathered answers to the most common questions about ordering, shipping, returns, and more. Whether you’re a student, teacher, or creative soul, this quick guide will help you shop confidently with Elmate Stationery.
Ordering & Payment
How can I place an order on Elmate Stationery?
Browse our categories (Stationery, Art & Craft, DIY), choose the items you like, add to cart, and proceed to checkout. You’ll be guided through shipping address, delivery method, and payment.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders across Bangladesh. You can simply pay the delivery agent after receiving your package — safe, simple, and hassle-free!
Shipping & Delivery
What are your delivery areas?
We deliver across Bangladesh. In Dhaka and surrounding areas, delivery is faster; for remote districts, delivery may take longer.
How long does delivery take?
We deliver within 2–5 business days across Bangladesh. Our team works hard to ensure your order reaches you as quickly and safely as possible.
How much is the shipping charge?
Our delivery charge depends on your location:
- Inside Dhaka: ৳60
- Savar, Narayanganj, Gazipur & Keraniganj: ৳80
- Outside Dhaka: ৳110
Enjoy free delivery on orders over ৳5,000 anywhere in Bangladesh.
Product & Quality
Are your products authentic / original brand?
Yes — we source stationery, art supplies, and DIY kits from trusted distributors and brands. All items listed on the site are new and authentic.
Do you offer bulk or school/office supplies discount?
Yes — for bulk purchases, schools, or offices, we provide special discounts. Please contact our sales team for quotation and terms.
Account & Support
Do I need to create an account to place an order?
No — you can checkout as a guest. But creating an account gives you faster checkout, order history, and easier reordering.
I forgot my account password — how do I reset it?
Use the “Forgot Password” link on the login page. Enter your registered email, receive a reset link, and follow instructions to set a new password.
How can I contact customer support?
Call +8801332550699, email elmatestationery@gmail.com, or use the Contact Us page. We also reply on Facebook and WhatsApp.
Other
Do you deliver on holidays or weekends?
Generally, our delivery partners operate on all working days. We may have limited service during major public holidays, so orders placed then might be processed the next working day.
How do I know you accept cookies / privacy policy?
We use cookies to improve your site experience. By using the site, you agree to our cookie policy. You may learn more in the Privacy Policy section.
